Refund Policy

Last updated: June 2025

100% Satisfaction Guarantee

We stand behind our premium proxy services. If you're not completely satisfied with our service quality within your first 48 hours, we'll work to resolve the issue or provide a full refund.

1. Refund Eligibility

Refunds may be requested under the following circumstances:

  • Service quality does not meet our advertised standards
  • Technical issues that prevent service usage despite support efforts
  • Service downtime exceeding our 99.9% uptime guarantee
  • Billing errors or duplicate charges
  • Cancellation within 48 hours of initial subscription for new customers

2. Refund Timeframes

New Customer Guarantee

48 hours from initial subscription to request a full refund if unsatisfied with service quality.

Technical Issues

7 days to report technical issues that prevent service usage. We'll work to resolve or provide appropriate credit.

3. Non-Refundable Circumstances

Refunds will not be provided in the following situations:

  • Account suspension or termination due to Terms of Service violations
  • Use of service for prohibited activities or illegal purposes
  • Data usage beyond the 48-hour guarantee period (partial usage refunds may apply)
  • Requests made after 30 days from the billing date
  • Dissatisfaction with third-party website compatibility
  • Change of mind after successful service delivery

4. Refund Process

1

Submit Request

Contact our support team through your dashboard or email with your refund request and reason.

2

Review Process

Our team will review your request within 24 hours and may request additional information.

3

Resolution

Approved refunds are processed within 3-5 business days to your original payment method.

5. Partial Refunds and Credits

In certain circumstances, we may offer partial refunds or account credits:

  • Prorated refunds for unused service time when canceling mid-cycle
  • Service credits for documented downtime exceeding our SLA commitments
  • Account credits for service degradation that doesn't warrant full refund

6. Cancellation Policy

You may cancel your subscription at any time:

  • Cancellations take effect at the end of your current billing period
  • You retain access to services until your subscription expires
  • No additional charges will be incurred after cancellation
  • Reactivation is possible at any time with a new subscription

7. Dispute Resolution

If you're unsatisfied with our refund decision, you may escalate the matter to our management team. We're committed to fair resolution and will review all cases thoroughly. For payment disputes, we also work with credit card companies and payment processors to resolve issues amicably.

8. Processing Times

Expected Refund Processing Times

Credit/Debit Cards 3-5 business days
PayPal 1-3 business days
Bank Transfers 5-7 business days
Cryptocurrency 1-2 business days

9. Contact Information

For refund requests or questions about this policy, please contact us:

Submit a support ticket through your dashboard
Response time: Within 24 hours
Include your account details and specific refund reason

10. Policy Updates

This refund policy may be updated from time to time to reflect changes in our services or legal requirements. Material changes will be communicated to active subscribers via email or through our service notifications. Your continued use of our services after policy updates constitutes acceptance of the revised terms.